MY ACCOUNT & PRIVILEGES


MY ACCOUNT

Do I need to have an account to shop at CHARLESKEITH.COM?
Having an account with CHARLESKEITH.COM will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
 
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
By creating an account, you will be able to:
  1. Checkout faster by saving your address in your Address Book
  2. View your order status and history under My Purchases & Returns
  3. Save your favourite items in your Wishlist
  4. Receive the latest news on Promotions, New Arrivals and Online Exclusives
Head on over to the Sign In page and fill in your particulars under Create An Account.
Enter your email address and password into the Sign In field.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
 
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
 

PRIVILEGE MEMBERSHIP

To join us as a member, all you need to do is to make a purchase at either CHARLESKEITH.COM (Singapore site) with a registered account or at one of our CHARLES & KEITH retail stores in Singapore.
 
You are entitled to a Silver membership if you purchase anything below S$250. If you purchase S$250 and above of CHARLES & KEITH products in a single receipt, you are entitled to a Gold membership.
 
For a Silver member to become a Gold member, you can either make a one-time purchase of S$250 and above, or accumulate purchases up to a total value of S$500 within a year. You can make your purchases either in-store or online to be eligible for this upgrade. Your transition from Silver to Gold membership will be automatically activated.
 
Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
SILVER GOLD
WELCOME PRIVILEGES
  🗸 Free Gift with your next online purchase
(promo code will be sent via email)
ONGOING PRIVILEGES
🗸 S$10 OFF all online purchases with every S$200 spent (promo code will be sent via email)
 
🗸 Get the latest fashion news, updates on new arrivals, special offers and online exclusive promotions
🗸 Receive a 10% discount on regular-price items when you shop at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM
(Singapore deliveries only)
 
🗸 Free Standard Delivery on all your online purchases
 
🗸 Enjoy a hassle-free checkout experience
 
🗸 Get the latest fashion news, updates on new arrivals, special offers and online exclusive promotions
BIRTHDAY PRIVILEGES
  🗸 Free gift with your online purchase during your birthday month
(promo code will be sent via email)
EVENTS
🗸 Be invited to special sales and exclusive member promotions
🗸 Be invited to special sales and exclusive member promotions
 
🗸 Get access to private events and style workshops
 
Please note the 10% discount is not applicable for gift vouchers, special project items or sale and promotional items, unless otherwise stated.
As a Gold or Silver member, you enjoy up to 12% off all regular-price items when you shop online at Sephora. You will receive a promo code via email to use at checkout. This promotion is valid from 8 May 2020, 0000 hours (GMT +8) to 31 July 2020, 2359 hours (GMT +8).
 
*Terms & Conditions: Offer is valid for one time use only from 8 May 2020, 0000 hours (GMT +8) to 31 July 2020, 2359 hours (GMT +8) on sephora.sg and Sephora Singapore mobile app. Offer is only valid for Sephora Beauty Pass Members. You must be signed into your account for the code to be applicable. Offer is not valid with other discounts and promotions. Offer is not valid for gift cards, services, charitable items or any other exclusions mentioned in-store, on sephora.sg and/or Sephora Singapore mobile app. Offered product is not exchangeable.
Registered via online account
  • Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.COM (Singapore site). A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
 
Registered via retail store
  • You will receive an email within 7 working days to activate your online membership. If you have not received an email after 7 working days, please contact our customer service department at [email protected] for further assistance.
No, your privileges can only be used after your membership has been activated at both a CHARLES & KEITH retail store in Singapore and online at CHARLESKEITH.COM (Singapore site).
No, all promo codes can only be used for online purchases. Use your promo code at the checkout page and make sure you’ve signed into your account when making your online purchase.
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
No, your privilege membership will not expire.
  1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
  2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
  3. Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site).
  4. Member privileges are valid at both CHARLES & KEITH retail stores in Singapore and online at CHARLESKEITH.COM (Singapore site) only.
  5. Membership is non-transferable and valid only for the registered customer.
  6. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
  7. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
 
 
 

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